If you have opted in to auto-renewal, we’ll send you a renewal reminder but providing none of your details have changed, we’ll renew your policy automatically and you don’t need to do a thing. If you pay for your policy annually, you will need to ensure your card details are up to date on your account, otherwise your policy won’t renew automatically and you could be left without cover.
You can check the details of your renewal and access your renewal documents online 24/7 in the Customer Hub by logging in and selecting "Renew Policy" on your policy. You may want to take some time to check your documents and ensure everything is up to date before your policy renews.
If you have chosen to opt-out of auto-renewal, once you have received your renewal reminder, you can renew your policy quickly and easily online by logging into the Customer Hub.
- • Click 'Renew policy' on the relevant policy
- • Take some time to read your documents, and check that nothing has changed
If you pay monthly;
- • Tick the box in the 'What happens next?' section and click 'Confirm' to complete your renewal
If you pay annually;
- • Tick the box in the 'What happens next?' section and click "Renew Policy Now" to proceed
- • Select the card you wish to pay with, or click 'Enter New Card Details' to add a new card
- • You should now see a 'Thank You' confirmation message
To ensure you’re not left without cover, you will need to renew your policy before it expires. If you don’t wish to choose Marmalade for your renewal, you will need to arrange alternative cover. If you have any questions about your renewal, or your details have changed and you need to make a change before renewing, please start a Live Chat.
We're available on Live Chat at the following times:
Monday to Friday: 8.30am to 8.30pm
Saturday: 9am to 5pm