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Why can't I see my journeys?

Why can't I see my journeys?

Please check that Bluetooth and location services are enabled and that there is no metal or significant barrier between the smartphone and tag (e.g. the glove compartment). If you are having issues, we advise you to find the Marmalade Insurance App in your phone settings and turn off the permissions for a few seconds (e.g. location service) and then turn them back on. This should resolve the issue for future journeys.

Articles in this section

  • Will my parents' no claims bonus be affected if I need to make a claim?
  • Why can't I see my journeys?
  • How do I cancel my policy?
  • How do I make a change to my policy?
  • Can I pay monthly for my insurance?
  • Who is the insurer behind Named Young Driver Insurance?
  • What is the excess on Named Young Driver Insurance?
  • Is legal cover included in the policy?
  • Am I insured to drive abroad?
  • Can I set up two Marmalade Named Young Driver policies on one car?
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Marmalade is a trading name of Atlanta Insurance Intermediaries Limited. Authorised and Regulated by the Financial Conduct Authority under firm reference number 309599. Company registration number: 756681. Registered address: Embankment West Tower, 101 Cathedral Approach, Salford, M3 7FB. Atlanta Insurance Intermediaries Limited can be found on the Financial Services Register under reference number 309599. For more information, please contact us. Calls are recorded for training and quality purposes.