If you miss a payment, or if your Direct Debit is unsuccessful, you will receive a notification from PremFina by SMS text and they will also send you a Statutory Default Notice both via email and post.
This will let you know what the next steps are. There is a £27.50 default fee as per the credit agreement with PremFina, and they usually attempt to collect the payment again within 7-10 days if they have valid bank details, and will send an additional arrears reminder if this attempt is unsuccessful.
They will also supply a ‘Last Chance Date’ that will be a deadline to make payment before the finance agreement is terminated if the second payment attempt detailed above fails.
If you would like to make payment, you can do so via the PremFina payment portal.
You will need your agreement number, which is listed at the top of any correspondence you have received from PremFina.